1st Line IT support professionals are mostly required to Possess a basic to Superior level of IT understanding including some basic enterprise knowledge, at the same time. Followings are a few primary demands that a 1st Line IT Support Professional should have to prove his / her knowledge and abilities: http://andreofqai.ivasdesign.com/33524247/detailed-notes-on-job-description-of-the-1st-line-it-support-professional