I am sure it's not consumer error, For the reason that recovery phrase was found in two various spots: backed up inside a file on S3, and printed on the piece of paper. Standard recovery phrases use a selected list of 2048 words subsequent the BIP39 standard (Bitcoin Advancement Proposal https://dmozbookmark.com/story18862250/new-step-by-step-map-for-bip39-english-words