but Dreame takes it to another level. My vacuum broke twice, and despite following every step for repairs and refunds, they kept both the device and my money. Their communication is inconsistent and painfully slow. If you value honesty and accountability, Dreame isnt the company to trust with your purchase. https://www.reddit.com/r/RobotVacuums/comments/1mwk34p/dreame_is_a_scam/